WHAT’S YOUR WARRANTY?
We like to keep things simple. If it breaks we will fix or replace the HF item. For life. We stand behind what we build but more importantly we stand behind you, our customer. Thanks for joining the HF family, we have your back.
WHAT IS HOLDFAST?
HoldFast Gear is outfitting your adventure. HF is changing the way stories are told through photography. HF believes that form and function must be equal, one cannot outweigh the other. HF believes our products have to look as good as they perform.
HOW DO I PICK THE RIGHT SIZE FOR ME?
It’s based in height and broadness. The ideal carrying position of the MoneyMaker is for the strap to fall about 4” below the armpit so the cameras stay high on the body.
Small= Height of 5’7″ and below
Medium= Height of 5’8″-6’2”
Large= Height of 6’3″ and above OR wear extra large Clothes
Now if you fall into these height ranges but are really built/broad shouldered then size up. If you are very tall but very slender then you can size down.
HOW CAN I PAY HOLDFAST?
You can pay with credit card via the Shopify system or use PayPal.
HOW CAN I CHECK ON THE STATUS OF MY ORDER?
You should have been provided with a tracking number but if you haven’t received that yet then you can email us. For tracking inquiries, please email your Order# and inquiry to firstname.lastname@example.org (our Order Fulfillment team). They will be able to answer your questions about shipping & tracking. Thanks!
WHERE DOES HOLDFAST SHIP, INTERNATIONAL SHIPPING?
Pretty much everywhere. If you don’t see your country as an option when checking out then email us. Please be aware that your country may charge you import tax and HF has no control over that. There may be other related charges, typically we do not see or hear about any extra charges so check with your local post office just to be safe. Tracking can take a few days to update with international orders. Please contact your local post office to check the status of your order. From time to time orders get stuck in customs and require action from the customer.
When you are ready to purchase just add any item to the cart by pressing the “Add to Cart” button at the bottom of any product page. You can then follow the onscreen instructions to complete an order.
WHAT IS THE SECURITY LIKE?
We have three major things that keep the camera safe.
1. The Camera HoldFast is the screw that mounts to the tripod mount at the base of the camera. This screw has a one of a kind locking mechanism built into the threading of the screw. You’ll notice that it seems hard to screw in, keep going this is the mechanism working!
2. The sailboat clip outlined in question 20 is a locking clip. Very safe and extremely fast to operate.
3. Each clip comes with an optional safety strap. The user can choose to use it or remove it. It connects at the base of the clip and to the side lug mount of the camera. This bypasses any part of the system that has potential to fail.
HOW DO I TRACK MY PACKAGE?
Once your order has shipped you will receive an email with a tracking number. Please email your Order# and inquiry to email@example.com (our Order Fulfillment team). They will be able to answer your questions about shipping & tracking.
DO I HAVE TO TAKE THE CAMERA OFF WHEN I’M SHOOTING?
No, it slides right up into position when you’re ready to take a photo.
CAN WOMEN WEAR HF?
Yes, it’s been widely reviewed as THE BEST multi camera strap on the market because it does not cross over the chest in the front. It stays to the outside over your shoulders.
IS IT COMFORTABLE WITH HEAVY GEAR?
Extraordinarily so. Like I said earlier, you’ll be amazed by how good you feel after a long shoot with the MoneyMaker.It can maintain more weight than your body can handle.
WILL THIS TAKE THE PRESSURE OFF OF MY LOWER BACK?
Most certainly. Anytime the camera hangs in front of the body your lower back will hurt. Any time the camera hang directly to your sides then you shoulders and some lower back will hurt. The MoneyMaker has a completely different design then any other strap on the market by allowing the cameras to hang in the small of you back on either side. Because it’s designed to be worn high up on the body, this allows for the cameras to naturally hang behind your midline just around your belt area. This takes A LOT of pressure from the lower back and places it across the broadest strongest part of the back. You’ll be amazed by how good you feel after a long shoot with the MoneyMaker.
WILL THE BRIDLE LEATHER GET ANY SOFTER?
Yes. It’s like fine boot the more you wear it the more it molds to your body thus giving you an optimum fit. After a couple uses you’ll already notice how soft the leather is getting.
WILL THE LEATHER STAIN MY CLOTHES?
As with all colored leather there is the possibility of staining if the leather gets completely soaked. My Bridle leathers are completely natural at the base, the side against your clothes, so it is impossible for these to stain.
I DON’T THINK I’M COOL ENOUGH FOR THE MONEYMAKER, HOW CAN I TELL?
I actually hear this a lot, people say I like the strap but I’m not cool enough to pull it off. Well it’s designed to enhance your style along with being extremely comfortable. So we can ALL use more comfortable straps and since it enhances your look then of course it works with anything. This strap is FOR YOU!
WHY DO YOU HAVE A PORTRAIT SLIDER AND DO I HAVE TO USE IT FOR SHOOTING IN PORTRAIT ORIENTATION?
The Portrait Slider is 2” longer than the stock slider. It allows for easier maneuverability especially when bringing over to the opposite eye. You do not need this for shooting in portrait orientation, it just allows for greater movement for those that shoot in portrait orientation almost exclusively. Mainly it comes down to anatomy. Some people really do need this depending on their build, however currently only 10% of the MoneyMaker users actually use the Portrait Slider. And typically for those that do they only use it on the opposite side of the shooting or dominant eye.
THE MONEYMAKER SEEMS TO FIT OK BUT IT’S HARD TO PULL UP TO MY EYE, IS THIS NORMAL?
Then you need to get the optional Portrait Slider. The Portrait Slider is 2” longer than stock sliders which will give you extra mobility. Most people do not use the Portrait Slider, and then the people that do use it tend to only use on the left side only to give a little extra room to reach over to the right eye.
HOW MUCH WEIGHT CAN THE CAMERA HOLDFAST HANDLE?
I stopped testing this after 150lbs because really, why would you even carry more than 6lbs on this thing? It handles far more weight than you’ll actually connect to the HoldFast.
CAN THE MONEYMAKER HANDLE MY LARGE CAMERAS?
Extremely well! A typical load out for a strap like this is a pro body with up to a 300 f/2.8 on one side and the 14-24 f/2.8 on the other. It can handle more weight than you can manage.
THE MONEYMAKER SEEMS A LITTLE BULKY, IS IT?
It may seem so at first site, but once you put it on and connect your heavy cameras you’ll be amazed by how well it just blends into your style. It makes heavy cameras feel lighter and the natural hanging position for your cameras is just behind the midline of your body, making this a very streamlined approach to carrying big and heavy cameras.
WHY DOES THE MONEYMAKER HAVE D RINGS AND WHY DO YOU SUGGEST ORDERING WITHOUT THE D RINGS IF YOU HAVE LONG HAIR?
I love having the ability to carry smaller items when needed. I also love carrying a third camera in center position which is why the front set is there. The rear set will be used for future product releases.
If you have really long hair past your shoulders and you shoot with your hair down often then you should definitely custom order one without the d rings. Long hair can get tangled and pulled in the d rings.
WHAT IF I BUY IT AND THEN DON’T LIKE IT?
You can return my straps for a refund as long as you haven’t damaged or marred the leather in any way.
HOW CAN I BE UPDATED FOR NEW INVENTORY?
We send out product restock notification through our newsletter. You can sign up on the home page of our site!
ISN’T LEATHER STIFF?
Our Bridle Leather does start off a bit stiff, but our Water Buffalo and American Bison leathers start off very soft. The Bridle Leather will break in just like a fine boot. The more you use it the more it molds to your body proving to be an extremely comfortable fit over a few uses.
HOW DO I CLEAN OR CONDITION MY MONEY MAKER?
We recommend conditioning it, we sell a conditioner on our site but there are many other options out there. Click here to purchase our leather cleaner.
HOW SAFE IS MY CAMERA FROM FALLING?
Very safe! The main clip design is based on the clip that is used to attach the sail to a boat. These clips have to be extremely strong by supporting the full wind pressure excerpted on a sail, however if the ropes get tangled the crew needs to be able to unclip and untangle very quickly and get it re-attached without missing a beat. I modified these clips to add a swivel, a longer pin draw and a stronger spring that all makes this clip even more durable.
And each clip also has a removable safety strap. This strap connect at the base of the clip and then to the side lug mount of the camera, this bypasses the screw and clip thus ensuring that if you had any malfunction you’d still be clipped in.
DO I HAVE TO BE A WEDDING PHOTOGRAPHER TO USE THE MONEYMAKER?
NO! Loads of sports, humanitarian, portrait, fashion, safari and conflict photographers use my straps.
WHAT IF SOMETHING BREAKS ON MY STRAP?
If something breaks then I will fix or replace it. I keep it simple and stand behind the performance of my products.
IF I BUY THE MM NOW, CAN I SWITCH TO 3 CAMERA CARRY IN THE FUTURE?
Carrying a camera in the center position can always be added or removed. It’s simply making use of 2 Camera Leashes connected to the front set of d rings and then to the camera. If you buy in the 3 camera setup you get both included and at a package discount instead of just buying two camera leashes separately.
WHAT IF I ONLY WANT TO CARRY 1 CAMERA ON THE MONEYMAKER, CAN THIS BE DONE?
Yes, the system is designed to carry 1, 2 or 3 cameras. To carry 1 camera you simply remove the slider on the side that doesn’t have a camera, then tighten that side up 1 or 2 notches tighter than the side with the camera. This will keep the camera strap anchored on the body and evenly distributing the weight.
CAN I RETURN AN ITEM AND IF SO HOW?
You can return your purchase for a refund if it is defective or it doesn’t work for you. Please click here for more info.
HOW DOES HOLDFAST SHIP PRODUCTS?
We use UPS for regular shipments and FedEx for two day shipment. For international we use USPS. Please be aware that your country may charge you import tax and HF has no control over that. There may be other related charges, typically we do not see or hear about any extra charges so check with your local post office just to be safe.
DOES THE MONEYMAKER COME WITH EVERYTHING I NEED?
Yes each MoneyMaker comes everything you need to shoot with two cameras. It comes with sliders and screws so you are ready to roll.
Please email your Order# and inquiry to firstname.lastname@example.org (our Order Fulfillment team). They will be able to answer your questions about shipping & tracking. Thanks!
RETURNS ARE ONLY ISSUED WITHIN 7 DAYS OF CUSTOMER RECEIPT DATE. We will gladly refund an UNUSED product in its original packaging. If you would like to schedule a return, please email Matt at email@example.com WITHIN 7 DAYS OF CUSTOMER RECEIPT DATE to arrange shipping. Once the product has been received and inspected then we will issue a refund LESS SHIPPING CHARGES & Restocking Fee. Your refund will be issued in the payment method. There is a $5 restocking fee for all refunded/returned products.
ALL INTERNATIONAL SALES ARE FINAL.
Please be aware that your country may charge you import tax and HF has no control over that. There may be other related charges, typically we do not see or hear about any extra charges so check with your local post office just to be safe.
We will gladly exchange an UNUSED product in its original packaging WITHIN 30 DAYS OF CUSTOMER RECEIPT DATE. If you would like to schedule an exchange, please email Matt at firstname.lastname@example.org WITHIN 30 DAYS OF CUSTOMER RECEIPT DATE to arrange shipping. Once the product has been received and inspected then we will ship your new product to you. There is a $5 restocking fee for all exchanges on products.
We will happily replace items if they are defective or damaged.
Thank you for your purchase!